Privacy Policy

Introduction

ACAC LASER & OFTALMOLOGIA LTDA ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ophthalmology consultation services.

By using our services, you agree to the collection and use of information in accordance with this policy and applicable healthcare regulations.

Information We Collect

As a medical facility, we may collect the following types of information:

• Personal Identification: Name, date of birth, CPF, identity document, and contact information.
• Medical History: Previous eye conditions, surgeries, treatments, allergies, and general health information relevant to eye care.
• Clinical Data: Eye examination results, diagnostic images, test results, intraocular pressure measurements, and visual acuity records.
• Treatment Information: Diagnoses, prescriptions, treatment plans, and laser procedure records.
• Insurance Information: Health insurance details for billing and authorization purposes.
• Payment Information: Billing address and transaction records.

Protection of Medical Records

Your medical records are protected under Brazilian healthcare privacy regulations and medical ethics codes (CFM - Conselho Federal de Medicina). All health information is treated with strict confidentiality and is accessed only by authorized healthcare professionals directly involved in your care. We maintain comprehensive security measures to protect your medical records from unauthorized access, disclosure, or misuse.

How We Use Your Information

We use the collected information for the following purposes:

• To provide ophthalmology consultations and examinations
• To diagnose eye conditions and develop treatment plans
• To perform laser procedures and other treatments
• To maintain accurate medical records of your eye health
• To prescribe corrective lenses, medications, or treatments
• To communicate about appointments and follow-up care
• To process health insurance claims and billing
• To comply with healthcare regulations and reporting requirements
• To improve our medical services and patient care

Medical Imaging & Diagnostic Data

Our clinic uses advanced diagnostic equipment to capture images and data for eye examination. This includes retinal imaging, corneal topography, and other diagnostic tests. All imaging data is stored securely as part of your medical record and is used exclusively for diagnostic and treatment purposes.

Laser Treatment Records

For patients undergoing laser procedures, we maintain detailed records of the treatment parameters, outcomes, and follow-up assessments. This information is essential for your ongoing care and is protected under medical confidentiality standards.

Data Security

We implement robust security measures to protect your personal and medical information against unauthorized access, alteration, disclosure, or destruction. Access to patient records is restricted to authorized healthcare professionals and administrative staff on a need-to-know basis. We use appropriate physical, technical, and administrative safeguards in compliance with healthcare data protection standards.

Data Retention

Medical records are retained for the periods required by Brazilian healthcare regulations and CFM guidelines. In accordance with medical practice standards, patient records are maintained for a minimum of 20 years or as otherwise required by law. This ensures continuity of care and compliance with legal requirements.

Information Sharing

We do not sell, trade, or rent your personal or medical information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With other healthcare providers directly involved in your care (with your authorization)
• With health insurance companies for claims processing (as authorized)
• With laboratories for diagnostic testing
• With regulatory health authorities as required by law
• In medical emergencies to protect your health
• To comply with legal obligations or court orders

Referrals & Coordination of Care

When referring patients to other specialists or healthcare facilities, we share only the medical information necessary for your continued care. Such sharing is done in accordance with medical ethics and with appropriate documentation. You will be informed of any referrals and the information shared.

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados) and healthcare regulations, you have the right to:

• Access your medical records held by us
• Request copies of your medical records and examination results
• Request correction of inaccurate personal data
• Request information about how your data is processed
• Restrict certain uses of your information (where legally permitted)
• Receive your medical records in a portable format
• File a complaint with the National Data Protection Authority (ANPD)

Note: Medical records must be maintained as required by healthcare regulations and cannot be deleted upon request.

Appointment Reminders

We may contact you to remind you of upcoming appointments, follow-up visits, or recommended periodic examinations. You can opt-out of non-essential reminders while still receiving important medical communications.

Minors

For patients under 18 years of age, we require consent from a parent or legal guardian for the collection and processing of personal and medical information. Medical records for minors are maintained with appropriate access controls.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify patients of significant changes and update the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: